System Status
To report an issue, please contact support@sqr.id
Service
Status
Description
Mobile App
Incident: Service disruption
Status: Investigating
Last updated 12:12 21/10/2025
We are currently experiencing a service disruption that may affect some users' ability to scan their ID document.
This may prevent some users from onboarding. We're sorry for the impact this may cause and we're working hard to resolve this.
eKYC Dashboard
All services are working as expected.
Description
Status
Description
All services are working as expected.
Partial outage. Be advised, you may experience some service disruptions.
Major outage. You may not be able to access this service for the time being.
Mobile App
Reported issues for the SQR Mobile App on the Google Playstore and App Store:
We currently have no reported incidents for the SQR application.
EKYC Dashboard
Reported issues for the SQR Dashboard:
We currently have no reported incidents for the SQR eKYC Dashboard.
Scheduled Downtime
Scheduled downtime for SQR Solutions and critical infrastructure will appear here and flagged in the above table when necessary:
We currently have no Scheduled Downtime.
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